Information Technology Team Contact
Steve Lawson
[email protected]
Director of Technology
Nathan Shelley
[email protected]
IT Systems Support Analyst
Software Lists
Install on all Edson Computers
| Software | Description | Available For | OS Compatibility | Edson IT Support Services | ASU or Vendor Escalation Path |
|---|---|---|---|---|---|
| Dropbox | Cloud Storage | Staff/Faculty/(Student Workers upon request) | Windows & Mac | Account setup, create Team Folders, manage folder access and permissions, assist with file sharing, new account setup, file synchronization, backup and restore assistance, troubleshooting | If additional assistance is required, submit a request to the designated ASU support team. Submit a ticket |
| One Drive | Cloud Storage | All ASU | Windows & Mac | Account setup, file synchronization assistance, folder sharing and permissions management, storage guidance, troubleshooting | If additional assistance is required, submit a request to the designated ASU support team. Submit a ticket |
| Google Drive | Cloud Storage | All ASU | Windows & Mac | Shared Drive setup, file and folder sharing, permissions management, storage assistance, synchronization support, troubleshooting | Please refer to the support webpage for assistance options based on your specific needs. |
| Google Chrome | Browser | All ASU | Windows & Mac | Browser installation, profile setup, browser settings configuration, cache/cookie troubleshooting, extension assistance | Please refer to the support webpage for assistance options based on your specific needs. |
| Microsoft Edge | Browser | All ASU | Windows & Mac | Browser installation, profile configuration, settings assistance, troubleshooting | Please refer to the support webpage for assistance options based on your specific needs. |
| Mozilla Firefox | Browser | All ASU | Windows & Mac | Browser installation, profile configuration, settings assistance, troubleshooting | Please refer to the support webpage for assistance options based on your specific needs. |
| Cisco Secure Client | VPN | All ASU | Windows & Mac | VPN setup, authentication assistance, connection troubleshooting, remote access support | For advanced troubleshooting and product-specific issues, contact the vendor's support team |
| Slack | Messaging Collaboration | All ASU | Windows & Mac | Installation, workspace access assistance, notification configuration, desktop/mobile app setup, troubleshooting | If additional assistance is required, submit a request to the designated ASU support team. Submit a ticket |
| Microsoft Office 365 | Productivity Tool | All ASU | Windows & Mac | Software installation, Microsoft account setup, license activation, Outlook configuration, application troubleshooting | Please refer to the support webpage for assistance options based on your specific needs. |
| Adobe Reader | PDF Reader | All ASU | Windows & Mac | Installation, PDF viewing assistance, print configuration assistance, troubleshooting | For advanced troubleshooting and product-specific issues, contact the vendor's support team |
| ZOOM | Video Conferencing | All ASU | Windows & Mac | Installation, account setup, meeting configuration, audio/video troubleshooting, waiting room configuration | If additional assistance is required, submit a request to the designated ASU support team. Submit a ticket |
| VLC | Media Player | All ASU | Windows & Mac | Installation, media playback troubleshooting, configuration assistance | For advanced troubleshooting and product-specific issues, contact the vendor's support team |
| Snagit | Screenshot Tool | All ASU | Windows & Mac | Installation, software activation, capture profile configuration, image/video capture assistance, troubleshooting | For advanced troubleshooting and product-specific issues, contact the vendor's support team |
Available Per IT Deskside Request or Self Service
| Software | Description | Available For | Windows/Mac | Price |
|---|---|---|---|---|
| 7zip | File Compressor | All | PC | Free |
| Airtable | cloud-based platform for creating and sharing relational databases | Faculty and Student / Staff | Web | Free / $113.58 |
| Adobe Creative Cloud | Photography, design, video, web, UX | Staff and Faculty / Student | PC & Mac | $36 / Free |
| DisplayLink Manager | Enabling DisplayLink technology on macOS | All | Mac | Free |
| Microsoft Teams | Collaboration Software | All | PC & Mac | |
| Microsoft To do | PC & Mac | Free | ||
| Microsoft Office 365 | Productivity Software Suite | All | PC & Mac | Free |
| SAS 9.4 | Data Analytics | Faculty | PC | $1000 per server |
| IBM SPSS (Teaching) | Statistical Software | Faculty | PC & Mac | Shared Cost with ET $630 |
| Microsoft Project | Project Management software | Staff and Faculty | $65 | |
| Microsoft Visio | Flowchart and Diagram mixer | Staff and Faculty | $34.50 | |
| Nvivo | Analytic Tool | Staff and Faculty | PC & Mac | $230 |
| Articulate | e-learning authoring software | Staff and Faculty | PC & Mac | $699 |
| Autodesk Architecture Engineering & Construction (Administrative) | Staff and Faculty | $3,000.08 | ||
| Qualtrics | Powerful online survey software | Staff and Faculty | Shared cost with ET | |
| Question Pro | Powerful online survey software | All | Web | Free |
| Alteryx | Analytics tool authenticates to the Adobe Analytics report suites. | Shared cost with ET | ||
| Crash Plan | Data protection software for endpoint devices | Staff and Faculty | PC & Mac | $110 |
| Salesforce (Marketing Cloud) | Mass Communication tool | Staff | Web | $250 |
| ZOOM | Collaboration Software | All | PC & Mac | Free |
| ChatGpt OpenAi | AI Chatbot | Staff and Faculty | Web & Mac | $168 |
| Winclone Pro | Winclone allows imaging Windows to Macs using standard Microsoft enterprise tools. | PC | $155 | |
| Gimini for Google Workspaces | AI Tool and Technology | Staff and Faculty | PC & Mac | $225.19 |
| Copilot Microsoft 365 | AI Tool and Technology | Staff and Faculty | PC & Mac | $373.54 |
| Yellowdig | Staff and Faculty | Web | $2.50 | |
| Grammarly (Pilot ends in Dec 2024) | AI Tool and Technology | All | Web | Free |
| Endnote 21 (Upgrade) | Reference Tool | Faculty and Student (on the hub) | PC & Mac | $112 |
Available to download from Myapps.asu.edu
| Software | Description | Available For | Windows/Mac | Price |
|---|---|---|---|---|
| Archicad | Design tool improvements and introduces enhanced design workflow processes. | Staff/ Student and Faculty (Directy with MyArchiCad) | PC & MAC | Free |
| Chemdraw Professional | Generate a chemical structure from a name & vice versa Direct access to analytical and chemical property data of structures & fragments. | Check MyApps for details | PC & MAC | Free |
| Citrix Workspace | Virtual Machine | All | PC & MAC | Free |
| CrystalMaker | Most-efficient way to visualize crystal and molecular structures. | Check MyApps for details | PC & MAC | Free |
| Freedom Scientific fusion | Accessibility tool | Limited amount of users | PC | Free |
| LabArchives | Storage resource for research | All | PC | Free |
| LabView | Primary way academics and students get access to NI software. | Check MyApps for details | PC & MAC | Free |
| Logger Pro 3 | data-collection and analysis software | Check MyApps for details | PC & MAC | Free |
| MathCAD Prime | Technical computing software | (Only in Classrooms) Check MyApps for details | PC | Free |
| Mathematica | Computation program | Faculty / Student | PC & MAC | Free |
| Microsoft Azure Dev Tools for teaching | Dev tool suite | Check MyApps for details | PC | Free |
| Minitab | analyze data and find meaningful solutions to your toughest business problems | Faculty / Student | PC | Free |
| Mnova | software suite designed for combined NMR, LC/GC/MS and Electronic & Vibrational Spectroscopic techniques. | Check MyApps for details | PC & MAC | Free |
| Windwos 10 Education | Operating System | Students (on the Hub) | PC | Free |
| Reaxys | retrieve chemical reactions, substance data | Check MyApps for details | PC & MAC | Free |
| Respondus | Creating and managing exams | Staff and Faculty | PC | Free |
| Respondus Lockdown Browser | Browser lockdown | All | PC & MAC | Free |
| Spectragryph | plot and analyze optical spectroscopy data including Raman, FTIR, and UV-vis data. | All | PC | Free |
| Wolffram Alpha Pro | Computational knowledge engine | Faculty / Student | PC & MAC | Free |
| ERDAS | Image processing software package | Faculty / Student | PC | Free |
| Maple | Math software | All | PC & MAC | Free |
| Matlab | Math software | Faculty / Student | PC & MAC | Free |